Frequently Asked Questions

Everything you need to know about your K-Way experience.

How do I know if my K-Way jacket is authentic?

Authentic K-Way products feature a specific QR code on the internal label that can be scanned for verification, along with our signature heat-sealed seams and branded multi-colored zippers.

What is the best way to clean my waterproof apparel?

To maintain the technical properties of your gear, we recommend machine washing at a low temperature (30°C) with a mild detergent. Avoid fabric softeners and do not dry clean.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days. Express shipping options are available at checkout if you need your weather-resistant essentials sooner.

What is your return policy for online orders?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns can be initiated through our online portal.

Are K-Way jackets suitable for extreme cold?

While our classic windbreakers are designed for rain and wind protection, our 'Warm' and 'Ottoman' collections feature down padding or synthetic insulation specifically designed for sub-zero temperatures.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless shopping experience.